Privacy
Hills Coffee is a green coffee sourcing business with offices in Dubai and Cairo. This notice explains what we collect when you use hillscoffees.com or contact us, why we collect it and what you can ask us to do with it. We collect only what we need to answer you and to supply coffee.
What we collect
- Details you give us. When you request a quote, a sample or an account, or write to us: your name, company, email, phone or WhatsApp number, delivery market, and the coffee, volume and timing you are asking about.
- Messages. What you send us by email, WhatsApp or phone, and our replies.
- Business records. If you buy from us: orders, invoices, shipping and warehouse details, kept as the law requires.
- Basic site data. Your browser and web host may record technical data such as pages requested and approximate location. We do not use advertising trackers.
How we use it
- To answer your request with availability, pricing, samples and next steps.
- To prepare, ship and invoice orders, and to keep the lot reference and records behind each one.
- To keep in touch about lots and offers you asked about. You can tell us to stop at any time.
- To keep the site working and secure, and to meet our legal and accounting obligations.
Sharing
We do not sell your details. We share them only with those who help us serve you: logistics, warehouse and shipping partners for an order, our email, messaging and hosting providers, and authorities where the law requires it. Each receives only what that task needs.
Storage and retention
We keep enquiry details for as long as the conversation is active and for a reasonable period afterwards, so we can follow up on the same request. Order and accounting records are kept for the period the law requires. When details are no longer needed, we delete them.
Cookies and browser storage
The site uses your browser's own storage, not advertising cookies, to remember things on your device: a quote request you have started or sent, your demo sign-in, and whether a page should open with its transition. This stays in your browser. You can clear it at any time in your browser settings.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Write to Info@hillscoffees.com and we will reply within a reasonable time.
Terms of use
- Quotes and orders. Prices, stock and lot details on this site are for information. Nothing here is a binding offer. A sale is agreed only when we confirm it to you in writing, with its own terms.
- Accuracy. We publish lot details, cup scores and stock levels carefully, but they can change as coffee is sold, graded or moved. Always confirm with us before you rely on them.
- Content. The text, photographs, logo and design of this site belong to Hills Coffee or are used with permission. Please do not copy them for commercial use without asking.
- Links. Links to other sites, such as WhatsApp, Instagram and LinkedIn, are provided for convenience. We are not responsible for their content or practices.
- Liability. We provide the site as it is. To the extent the law allows, we are not liable for losses arising from its use or from information on it.
- Governing law. These terms are governed by the laws of the United Arab Emirates.
- Changes. We may update this page. The date at the top shows when it last changed.
Contact
Questions about privacy or these terms: Info@hillscoffees.com, or WhatsApp +971 52 361 8866.
Dubai Office 2013, DAMAC Smart Heights, TECOM, Dubai, UAE
Cairo Sheraton Residences, Zone 1, Building 2, Cairo, Egypt